Barrett Centrifugals, Inc.

CUSTOMER SERVICE AND WARRANTY

SUPPORT POLICY

We pride ourselves in building quality machinery that is rugged and reliable. We strive to support our reputation for quality equipment with superior Customer Service.

When you contact us for assistance, whether you require application engineering, repair parts or technical advice, your inquiry will be handled expeditiously and in a professional and courteous manner.

We inventory all common repair parts. If the parts you require are in stock, they are available for immediate shipment.

Our equipment is warranted against defective parts and workmanship for one year. Parts returned for warranty consideration are evaluated promptly.

We recognize that our customers are our most significant catalyst for improvement and a primary resource for the ideas that drive the development of our products and services. We encourage and value the feedback we receive from all who contact us.

All Barrett built equipment is made in the U.S.A.

Safety is everyone’s responsibility. Our machines are built well and they survive when competitive centrifuges have long expired.

A Barrett centrifuge is effective because of the high gravitational forces it generates. Fatigue from these forces must be taken into account when the reasonable life expectancy of a machine has been surpassed. Further consideration must be given to safety features, which on older machines, may not meet current requirements for the prevention of access to rotating equipment. Owners must carefully weigh these facts when deciding whether or not to keep an older machine in service.

Our concern for the safety of Barrett machine users leads us to take a firm stance regarding the support of aged machines. For this reason, we do not service or support machines after 35 years in the field. We also strongly recommend that owners of such equipment remove these machines from service or have them remanufactured by Barrett for the protection of their personnel and property.

To find out more about a specific machine in the field or whether a machine qualifies for our extended service certification program contact the Barrett factory with the machine serial number.
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